Mailbox Alert tells you when your mail arrives and when someone visits your mailbox, using the Ring cameras you already own. It recognizes postal and delivery carriers only by their uniform, equipment, or vehicle livery — never by who they are — and it never reads addresses, names, or anything written on your mail. This policy explains exactly what we collect, how we use it, and the control you keep.
Solely to operate Mailbox Alert: detect mail and package delivery at your own mailbox, tell you when your mailbox is visited, keep your delivery timeline, and send the notifications you configure. We do not sell or share your data with third parties for advertising, and we do not use your data to train AI models.
Mailbox Alert classifies what is happening around your mailbox. This is non-identifying activity information.
What we detect. When your Ring camera reports a motion event, a snapshot is analyzed to determine whether a postal or delivery carrier is present (recognized only by uniform, equipment such as a mail satchel, or vehicle livery), whether mail or a package is being delivered, or whether a person is at the mailbox. The result is an event category with a confidence score.
What we do NOT do. We perform no facial recognition and no biometric analysis of any kind. We do not attempt to identify, name, or track any individual — including delivery drivers. We do not read license plates. We do not read addresses, names, barcodes, or any text on mail or packages; the AI model is explicitly instructed not to read text in the image.
How the analysis works. Detection runs in two inference-only stages. First, a lightweight object detector (MegaDetector) self-hosted on hardware operated by Erbacci LLC pre-screens the snapshot for one fact only — whether a person or vehicle is present; frames with neither are discarded without further analysis, and this stage stores nothing and produces no other output. Then the snapshot is analyzed by an AI vision model (Anthropic Claude, accessed through Amazon Bedrock) running inside Amazon Web Services. Both stages are inference-only: your snapshots are never used to train any AI model, and no third party beyond the processors listed below ever receives your media.
Snapshot storage. For events that generate an alert, we store the single analyzed still image in a private, encrypted storage bucket so your timeline can show you what happened. Snapshots are automatically deleted after 90 days, and immediately when you unlink your Ring account or delete your account. Continuous video is never stored.
Event records and alert snapshots are retained for 90 days, then automatically purged. Account data (Ring link, email, settings) is retained until you unlink or delete your account. Unlinking your Ring account immediately removes your Ring tokens and purges your event history and snapshots. Account deletion takes effect within 30 days.
If you are a California resident, you have the right to:
Mailbox Alert is not directed to children under 13. We do not knowingly collect data from children.
Data is encrypted in transit (TLS 1.2+) and at rest. OAuth refresh tokens are stored encrypted in DynamoDB. Snapshot storage is a private bucket with public access blocked. Access is restricted via IAM least-privilege policies. No human reviews your camera media.
We may update this policy. Material changes will be communicated via in-app notice at least 30 days before taking effect.
Erbacci LLC — info@erbacciltd.com